FAQs

ORDERING

What credit cards to you accept?
We accept all major credit cards including Visa, Mastercard, American Express. 

Do you accept PayPal?
Yes, we accept PayPal payments.

Is your site secure?
Yes, the whole site runs with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

The product I want is out of stock, when will it be back?
We work closely with our suppliers to carry stock from some of the worlds best brands, if you see an item out of stock please contact us and we'll try our best to get it for you. 

Where is Sticky Bottle located?
28 Sydenham Road, Brookvale, 2100 NSW - Directions

Can I change/cancel my order?
This would depend on the time and day. Please note it is sometimes too late to change/cancel an order because everything is picked almost immediately to meet our delivery times. Strictly our terms do not allow changes. We can sometimes help customers with changes during the week (during the working hours: Monday – Friday 10–5pm, weekends 10–3pm). Though we cannot guarantee it.

What is your privacy policy? 
See our Privacy page to read about what data we collect and what we do with it.


SHIPPING

What courier or parcel delivery firm do you use?
All our orders are shipped by AusPost. This means orders placed by 2pm on a working day will be received within 3 business days for NSW. Orders placed on a non-working day are shipped the next working day to be received the day after that. Please see the shipping table below for delivery time frames. 

Region Days
Sydney, NSW
2 Business Days
Brisbane, QLD
3 Business Days
Melbourne, VIC 3 Business Days
Canberra, ACT 3 Business Days
Adelaide, SA 4 Business Days
Hobart, TAS 5 Business Days
Perth, WA 10 Business Days
Darwin, NT 14 Business Days


*Delivery times are a guide and actual delivery times may vary.

Can I track my order?
You will be emailed your tracking number when your order has been dispatched (1 - 3 Business days from placing your order).

What is your returns policy?
We want you to love our products, but more than that we want you to love us. Our returns policies are simple and designed with that in mind. Please see our returns page for more information.

Do you ship outside of Australia?
No not at this time, we ship throughout Australia with free delivery on orders over $120. Please check our Shipping page for more details.


REFUNDS

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, please register for a Sendle account and arrange pickup at your convenience. 

Once we receive and process your return we will refund the postage to your account.

Please mail your returns to:

Sticky Bottle,
28 Sydenham Road,
Brookvale,
NSW 2100


Please i
nclude your name and order number.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may up to 5 business days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at juno@stickybottle.com.au.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

juno@stickybottle.com.au and send your the returns address above. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.